Xiaomi India — Not getting back my mobile from service center

SanjithRajan

Address:	Virudhunagar, Tamil Nadu, 626203
Website:	www.mi.com/in

Very poor product as well as the worst customer service.
The month i bought mi41 (October2015) the same month it started giving problems.
1. Headphone not working
2. Mobile is getting hotter within 5 minutes of call
3. No ring tone only noise
4. Music player never ever worked
5. Language problem, customer care representative can only talk in english and hindi but customer knows only tamil.
6. Phone is with the service center for more than 2months, not yet repaired.
7. It’s very difficult to get through customer care manager.
8. Job sheet number (Wfin[protected] and complaint number[protected].

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Aug 28, 2016

Updated by SanjithRajan My case is not yet resolved, no one is taking any action neither Company nor Consumer forum. Everyone is money minded, they just want money. I thought that maybe Consumer forum will do something to help the customer, but this is also a waste. Maybe this forum is also supporting that worst company . Very disappointed by both of them.

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Comments

Nimok

from Gurgaon, Haryana

I bought the redmi 2 prime.. i had some issue with the camera.. Literally xiaomi have the worst service centre respon ever.. its been more than 2 months my phn is with the service centre... I was told that it may take 2 weeks max but its been more than 2 months.. and now even after calling many times sending many mails and chats they have diverted my contact number to a voice mail box.. but when i call then with a different contact number the alwys pick up.. atlrst as a courtesy as a responsible brant its their responsibility to inform us about the product status and delivery time.. now its heighy.. and i am going for RTI and consumer court... Atleast as a Part of CSR thr brand have to inform about the status.. my enquiry number is [protected] My complaint num.[protected]. M from dehradun and so have no service center here and hence have to call for xiaomi pickmi service.. i need my phone within this week or else i am going legal on this..