Xiaomi India — Not getting replacement

Address:	New Delhi, Delhi, 110030
Website:	mobile.mi.com/in

I brought mi mad on 18 th august .it's touch pad is not working properly from the beginning. I let them know about this thing . They ask me to visit service centre .After flashing the ROM it has problem also. So I get the job sheet .Then I call to customer care toll free no.[protected] which I got chance to talk after trying of 50 times to call which is also worst experience I have in my life time. They said to me I will notified within 48 hours. But still there will be no notification from them. Also one of emails from customer care named Ravi write it to me that they have no replacement policy as there is clearly mentioned in there site that they have 10 day replacement policy