Xiaomi India — Not giving warranty

Address:

Mi Service Center, Usha Nagar, Indore, Madhya Pradesh (Ittech), Maa Technology Plot 217, Usha Nagar, Indore, Madhya Pradesh

My poc x3 pro got dead a few days ago. I went to service center and told them the issue they told me to wait for a day so they will tell the phone is in warrenty or not
I waited and next day (the day i am writing this) they told me that your phone has minor scratchs so its under warrenty
I know this is not legit, the paper they gave me says that wear and tear does not affect warrenty and minor scratchs are wear and tear.
I want my phone replacement asap
They were all lauging and smileing.
This is scam which a lot of people like me faceing