Xiaomi India — Not received handset nor refund

Address:	New Delhi, Delhi, 110085
Website:	Xiomi

I have placed an order to buy xiomi note3 on 17/06/2016 via order number[protected] which i did not received till 30/06, finally i requested to cancel my order and provide me refund, but till date no refund has been made, and when inquired from the customer care they say first when we receive handset in our warehouse only then we will refund the money. my dear officials kindly make me understand when i have not received the handset how will we return it.

I request the higher authorities to kindly look in the matter urgently and resolve my problem