Xiaomi India — Order canceled by themselves without even contacting me and money did not returned

Website:

www.mi.com

I have ordered a Redmi note 3 phone from Mi site and due to technical problems from their end they canceled my order without even contacting me. I am waiting from last 10 days to get the money back. They were of no help when reported issue and only say they can't do anything.
Date I ordered: 8-6-2016
Until now my money got stuck with them and neither I received the my order.
When enquired customer support they said they have canceled my order and refund will be transferred to me only when they solve their issue.

Unnecessarily my money got stuck with them without any productive use for me. I lost time value of my money and also got very disappointed for not receiving the product for which I had made payment.