Xiaomi India — order not delivered even after 10 days

Address:	Thane, Maharashtra, 421301
Website:	MI store

Order id - [protected]
Delhivery order id[protected]

I have order the mi 43 inch tv from mi store on 14th oct 18, till date i have not received the delivery of the product.
Product was shipped thru delhivery team, there online tracking site shows product received in destination city on 15th oct 18 but unable to deliver the material.
I have contacted mi team 15-20times & given information as below
1. Initially told that order shall be deliver with in 3-4working days, still product not deliver
2. Later on told that it will be deliver within 2-6working days, still product not deliver
3. Later told that they will not register the complaint unless define delivery time complete, on 23rd oct they register my complaint & inform that within 24hrs our backend team will contact you & your problem shall be solved & material will be get delivered but there is no response.
4. Today again i have raised the complaint & i get the information that with 24hrs to 48 hrs our backend team will contact you & your problem shall be solved & material will be get delivered but there is no response.

I have made the complete payment & there is no option to cancelled the order unless delivery team contact me & reject the delivery.

I am not sure whether my product will deliver or not, i don't know when i will get the delivery & no clear information.

Request to you, kindly look into the matter & solve it on urgent basis.