Xiaomi India — order not dispatched even after 5 days o.

Address:	110034
Website:	www.mi.com/in/index.html

Hi,

I ordered a "POCO F1 Graphite Black 6GB+128GB " on 29th Aug 2018.
Payment mode was via credit card.
The current status of the order is "Payment received".

After numerous calls, emails, customer support chats they have been unable to tell me the status about my order and when I ask them to cancel the order they say the refund will take 8-10 working days.

Its already been 6 days since I have been told to wait for call or update by tomorrow every time I approach the customer care.

Order number - [protected]
Complaint number - WOIN[protected]
Please help.

thanks
Himanshu