Xiaomi India — Pathetic customer service

Address:

411048

I had given Mi4i for the damaged charging pin repair at your exclusive service center at VimanNagar, Pune.
It was given on 14th April and upon follow-up they informed that it will be done by the next weekend i.e. 30th April due to non-availability of the part.

My concern is does it you so long to repair a phone even in major cities like Pune?
If that is the case, it is really disappointing to get this phone from companies like Xiaomi which has pathetic service after sales.
Do i need to wait for so long to get my phone having a very heavy usage?

Would like you to like address the issue asap.

Work Order No.:[protected]
Service Center: TVS Electronics Ltd, VimanNagar, Pune