Xiaomi India — Pathetic service from a brand name xiaomi: redmi note 4 - motherboard issue in two weeks

Address:

Kolhapur, Maharashtra, 416012

— pathetic service from a brand name xiaomi!!! —

I had purchased brand new redmi note 4 (4gb-64gb) model on 8th feb 2017 mi sell which was delivered to me on 13th feb 2017. And unfortunately on 25th feb when i plugged off handset from charging, it was rebooting.
I overlooked this but when i again checked with the phone then it was stuck at mi logo and was in loop for rebooting and not getting started.

When i raised this issue in service center, they said its motherboard is dead and need to replace.

I was surprised listening to this and said i want my handset replaced instead of motherboard as it motherboard is a key part of the phone and it should not be dead within 2 weeks.

When i reached to mi customer care they said it is not under replacement policy now (Redmi replacement policy is of 10 days) as the cell is now 14 day old.

Its very pathetic that mi not even consider the major cases for replacement of devices and only repair it.

I had to travel from office to service center thrice a day only to get in written the issue of motherboard and finally what service center did not provide me the same in written.

I also called customer care and connected that person with service center guy, they both agreed on the problem and device replacement but unfortunately it was verbal communication and not written.

When escalated same issue over email, mi asked me to wait for 24 hours but again no one called me for 2 days.

The worst experience from mi customer care and service center too.

Really hate mi.