Xiaomi India — phone got locked automatically post miui update.loss of data to unlock the phone.

I updated my redmi 4a mobile with the latest miui update recieved on my phone.But post update my phone which never had a screen lock was locked automatically by a screen lock .so i am unable to use the mobile and when reached the customer care they want me to reset the phone to unlock the phone.I lose all my data for which i dont even have a backup.The question is why shall i lose all my data for a problem or error from their side.I contacted all the possibata on the mobile including photos, videos, music, documents etc...
please do help me in any way possible

Thank you.
Was this information helpful?
No (0)
Yes (0)
Jun 18, 2018
Updated by vishesh604
i contacted all the ways to the customer care and they want me to do a factory reset and lose all the data.i have very important data on my mobile including photos, videos, documents, music files, etc...
Complaint comments 

Comments

Moreover when I asked for the email of nodal officer they say me that don't have a nodal officer and write as my problem has been solved.
Try this method
http://en.miui.com/thread[protected].html

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xiaomi India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6125
    Pending
    0
    Resolved
    259
    Xiaomi India Phone
    +91 92 1269 2126
    Xiaomi India Address
    Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli, Bangalore South, India - 560103
    View all Xiaomi India contact information