Xiaomi India — Phone is not repaired on time

Address:	Bhopal, Madhya Pradesh, 462001
Website:	www.mi.com

Request your interference in the matter below. I had given my phone for repair on 11th May and I still haven’t received the phone.

This is in regard to Jobsheet No JS[protected]

I had given my phone (redmi note 3 gold) for repair on 30th May 2016 to bhopal m.p. nagar MI service centre for 3.5 mm audio jack problem . The phone is still under warranty. I was told that it will be repaired free of cost and given back to me by 15 june 2016.

Pathetic interim response by store
During this time, I tried to reach out to the phone number given by the store to understand the current status of repair of my phone. The store never picked up my calls. I had launched a complaint regarding the same (Complaint no 1883099).

Poor response by Call center
Finally, I tried to reach out to the call center number given on your website[protected]. However, they were not aware of the status of phone repair and asked me to call / visit the store.

Visit to bhopal store on 17 june 2016
I finally visited the store on 17th june 2016 to understand that the phone is still not repaired and it will take one more weeks’ time.
I asked the call center person to provide me a stand by phone or a new phone if the company is unable to repair the phone.

I have made several calls to your call center, written mails to no avail. I am currently struggling without my phone with no access to mails / contacts etc etc.