Xiaomi India — phone rectification is not done by service center under warranty

Address:

Indore, Madhya Pradesh, 452001

I purchased my mi phone in september 2017, my phone screen is damaged and phone is under warranty. But service center is not accepting warranty they are charging me rs. 5200 for screen replacement. Which is not acceptable as phone is under warranty. Service center person is telling it is the mistake o[censored]ser by which screen is damaged. If it done intentionally than it was user mistake. But during use it slips on floor and got damaged. It is the latest glass technology which is broken on falling. Also the phone hardware warranty is 1 year and my phone is only 5 month old.