Xiaomi India — Phone return delay

Address:	Kolkata, West Bengal
Website:	www.mi.com/in

To date:14/06/2016
The officer in charge,
Customer service,
Xiaomi,
India.

From,
Amit kumar das,
Village: kalachandpara, p. O.:- dattapukur, p. S.:-dattapukur,
District :- north 24 parganas,
State :- west bengal,
Pin code :- 743248
Mobile:[protected].

Sir,
With due respect, this is to inform you that on 29/12/2015, i (Amit kumar das) bought a redmi note prime phone (Imei no.:[protected]) from www.mi.com.

However, i would like to draw your attention to the fact that your product has not performed well because the flash light of the phone always on when the phone is turn off. I am disappointed because, the product does not work properly.

So, i take your pick up service. The pick up of my phone held on 03/05/2016 by the avijit saha (Ph. No.:[protected]). The pick up company name is infotel & now my phone is your service center (Kolkata mi exclusive service center, arya regency building, no 1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata – 700026). But my phone not return till date i. E. 14/06/2016. My phone job sheet no. Is mi[protected]m.In this regard i tried to contact with the service center again and again but the said service center paid no heed at all.
I would appreciate if you resolve my problem immediately or replace my phone. I am also enclosing the copies of my records (Include receipts, guarantees, warranties, contracts, model and serial numbers, etc).

I shall look forward to your reply and a resolution to my problem, and will wait until 2-3 days, before seeking help from a consumer protection agency. Kindly contact me at the above address or by phone at [protected].

Thanking you in anticipation yours sincerely,
Amit kumar das