Xiaomi India — Phone with service centre for more than 2 months.. Be prepared to face Legal action if complaint 355 is not solved in next 10 working days.

Address:

Pune, Maharashtra

Dear lawyer. I bought redmi 1s through flipkart (Order ID: OD[protected] in Sep and by Dec its screen stopped working. I submitted it to Pune service center PC Support, on 20th Dec with work order No: AQP/XM/14/00141. They said it is under warrently and will be ready next week. It has been 2 months still I have not received the device. 90% of time service center people do not pick up call and when they pick I get cold answer that it will be ready next week. I have visited service centre 7/8 times and finally I escalated this issue to Xiomi customer care on 16th Feb with complaint no 355, and I received pathetic response that "It will take minimum 15 days for our internal team to acknowledge this issue" and still no commitment on by which date I will get the device. If you compare other companies like Intex has policy to replace with a new device if your device is in service center for more than 45 days. where as at Xiomi there is no policy at all for customer service. I asked them to replace device or even pay the difference and opt for other device, but such a pathetic unprofessional unethical chinese company Xiomi is that it has NO policy at all for customer service. When I again called Xiomi customer care on 19th to follow up on issue, firstly he said your complaint does not exist, then I asked him to search again, then it took 20 min for executive to find my complaint number in his system. I asked executive to forward phone to his manager for escalation, and I got cold response that, no manager is available today .. B*.. If anyone from Xiomi has still some shame left, please look into this matter on urgent basis, else be prepared to face legal action for wasting Indian customer's valuable time. If anyone wants any further feedback call me on [protected], I will provide it with all the proofs.