[Resolved] Xiaomi India — Poco X3 pro DEAD-Bad service

[Resolved] Xiaomi India — Poco X3 pro DEAD-Bad service

D Dinesh_l from Pune, Maharashtra Apr 30, 2023 May 10, 2023 This thread was updated on May 10, 2023

It's been almost 1 and half months since I submitted my Poco X3 Pro to Mi pune Service Center, and still I haven't received the device they don't have the parts nor are they ready to replace my device and there are many cases where the issue persists even after replacing the entire motherboard. If Poco India doesn't have resources to repair such faulty motherboards manufactured by them it's not my lookout why would the customer suffers I've already raised a complaint on 7 April still my issue isn't resolved, and I've started to challenge this unfit professional misfit through legal framework as the poco support is just extending timelines upon timelines and vaguely answering without any confirmed date and update. Was this information helpful? No (0) Yes (0)
May 6, 2023 Complaint marked as Resolved After so many escalations
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Comments

Eranna Kybarshi

from Hyderabad, Telangana

May 10, 2023

I am Eranna, bought POCO X3 pro, 2years ago. Suddenly, the phone got dead. I'm not understanding anything. After enquiring got to know, like me many are faced similar issue.
Yesterday, I went to visit mi service centre in Chanda Nagar, Lingampally, Hyderabad. Without inspecting, he said, mobile needs to change motherboard for that he said, will charge Rs.12000 and also said throughout India motherboard only change for this issue instead replacing component.
When I enquire outside, they are ready to change component.
My question is, 1. when outside service centres capable to replace component why can't you?
2. How do you release updates without proper inspection?
3. if Phone got damaged with your releases, at least you have to provide proper solution.why you are charging to customer ?
4. This is clearly manufacturing issue, in this case why you're not call back the product and repair it?
5. At least, why you're not giving low cost solution when customer bring notice to you?

I believe Xiaomi take right decision and compensate to me.

Hope Xiaomi don't loose customers.

BAD EXPERIENCE FOR POCO!!!