| Address: | POCO INDIA EMBASSY TECH VILLAGE-1, Embassy Tech Village 1 Block-E Orchid, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103 +91 98186 78199, + |
I am writing to express my extreme frustration and disappointment with the service I have received for my Poco X3 pro. As a busy professional, my phone is a vital tool for me to stay connected and productive. When it stopped working, it caused major disruptions to my work and personal life. To make matters worse, the service centre told me that it would take a whole month to fix the issue. This is unacceptable and has caused me great stress and anxiety. Not being able to rely on my phone has caused me to miss important calls and messages, and has even caused me to lose out on potential business opportunities. Furthermore, I have come to understand that the Poco X3 Pro has a manufacturing defect that has affected multiple users. It is unacceptable for a company to sell faulty products and not take responsibility for it. I trusted POCO to provide me with a reliable and high-quality product, and I feel let down and betrayed by the lack of concern for customer satisfaction. I demand a replacement phone with the same configurations as soon as possible. This is not just about the inconvenience I am facing, but about the trust I had placed in your brand and the money I spent on a supposedly reliable product. I expect a prompt and satisfactory resolution to this matter, as the delay in service and the faulty product has caused me a great deal of stress and frustration. I hope that POCO will take my concerns seriously and take steps to ensure that other customers do not have to go through similar experiences. Sincerely, Abhijeet
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