Sir/Madam,
I regret to inform that I was purchased Poco X3 Pro mobile phone for my son on 22.11.2021 at flipkart.com and the same was not working from 03.06.2022. Further, I was approach authorized service center at Tondiarpet, Chennai 600 0021 on 04.06.2022. The service center personal/technician was verified my mobile and said that the motherboard was not functioning and they offer to replace a phone i.e, Redmi Note 10 Pro instead of POCO X3 PRO. But, I don't accept that offer because of my son wants the same POCO X3 PRO as Replacement and also the MRP of POCO X3 PRO is Rs. 23, 999/- and the MRP of Redmi Note 10 Pro is Rs. 19, 999/-. In this regard, I requested that replace the same POCO X3 PRO as replacement of damaged one for with in warranty period or refund full of Invoice amount of Rs. 18, 999/- immediately, otherwise I will approach consumer forum for suitable law full remedy.
But, since they are no response to me.
Hence, we are expecting your help in this matter regarding.
Thanking you,
With regards,
M.Lingamoorthy
Cont. No. [protected]
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