Xiaomi India — Poor after sales service in Bangalore-Indiranagar

Address:

Bangalore, Karnataka

I have a xiaomi Mi3.After using it for some 6 months, I noticed that the phone had started bending from one side.The back metal panel and screen had developed a noticeable bend. I went to xiaomi service centre : SRI SAI CELLS in Indiranagar in Bangalore and they acknowledged it and assured a fix.After 5 days they told me that the phone is repaired and I can collect it, but to my amazement they had not done anything and had not replaced any part.They told me to wait for 1 hour and then they will fix it. I waited there for 2 hours and still they had not properly fixed my phone and I could see some more dents on the so called repaired phone.I told the same thing to the centre incharge Mr Jayashankar who bluntly told me that he has replaced the back and he does not have the new screen and I am free to go anywhere and get it repaired as he can't do it.Actually they had opened the back and fixed it with an old back cover of someone.I could see two dents on the corners and even there were marks of charger port use on the metal.He even told me that the motherboard seems to be bent and he will not replace it.I asked them for the proof of replacement which they did not give me.My work order no was:QCI/XM/14/00215. Then I went to the service centre in Koramangala, who acknowledge it again and said they will do the needful.I am still awaiting a response from them.The xiaomi helpline did not help me in any way as I was demanding a full cell replacement or a full refund as I could no longer trust them.They even said that I should always visit the main centres.Then why have they mentioned SRI SAI CELLS on their website.I feel xiaomi is trying to cheat people and have a very poor service.I want a full refund or replacement but they say that they cannot do it after 1 month of sales.I even sent an email to xiaomi and they did not reply to it.In short DO NOT BUY XIAOMI.