Xiaomi India — poor. customer care service

I registered a complaint with Xiaomi customer service on September 5 as my Redmi TV is not turning on and only red light is blinking.I bought TV 2 months back only. My complaint number is TVIN[protected]. Service engineer assistance was booked for next day and he visited only after 3 days. He told that issue is with motherboard and I was told same shall be replaced soon. It's been 7 days and still I have not received any response from their side. Poor treatment from Redmi customer care.