Xiaomi India — Poor service and lost mobile

Aseem Aseem

from Srinagar, Jammu and Kashmir

Address:	Jammu, Jammu and Kashmir, 180001
Website:	mi india

Sir
this is already discusses and inform to Mi team that i have purchased my phone on 6.dec but its battry do not charge so as per the instruction of mi team through mail, i send my phone through fedex by PICK me service for repair on 21 jan 2017 but it was lost as per fedex.
after lot of calls, chats mi team do not respond always says wait we will working on your case . i want to know how much time you people take to resove a single isssue, i am suffring alot with out phone.
my pick up no is IXJA67, inq no [protected], incident no[protected]

fedex has ring me and said your claim is done but we will not give to you, we will give it to the mi, you can claim from them
plz solve my case

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Feb 18, 2017

Updated by Aseem Aseem Dear Sir,

I am writing this with Profound Grief that My Phone Redmi 3S not Received yet after 25 days. I have purchased this phone from Mi site online . it was Billed on 06th Dec 2016. My Phone was working with already charged battery but could not be charged I tried to charged many time with the charger but every time I fail then on 18th Jan 2017 It was advised by Mi team to avail Pick me Service ( Email) so I decided to send it through Fedex your courier partner as informed by your Team.

One Person came to my house and picked my phone for repair but unfortunately till 21st of Jan 2017 (picked up date) I could not trace my phone, my Tracking No. was[protected] but it was not updated till now. Finally fedex has informed me telephonically that my phone has been lost so we will send your claim to Mi India and I can collect it from MI.
My Inq .No is [protected] PICK up No. IXJA67

But After continuous chat on Phone and Online chat with Mi Customer support executives I am not able to know how I can get my claim because every time you team member said we are working you should wait for some time. I want to know how much time you people required to solve my single case. I am suffering a lot with out phone. My whole business is suffering with out phone.

If you will not settle my claim with in days, I will take legal action against you.
Kindly do the needful at earliest.