Xiaomi India — Poor service even when I'm ready to pay for it

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I own xiaomi note 3 phone. My phone screen has broken. I visited your noida service centre run by hcl. After waiting for 45 mins when i reached your service centre representative i was told they cannot replace the screen as you are not supplying them with required parts. If i intended to submit my phone it would take 15-20 days. They told me to visit the nearest delhi service centre. It absolutely a hassle as this would not even be a free service under and warranty. I wonder what pain it would be for those looking for service under warranty. I saw many consumer returning back because the center guy said 15-20 days for everything.