Xiaomi India — Poor service support of redmi note 3

Address:

530001

My son in law who lives at hyderabad purchased redmi note 3 through snap deal on 14.6.16.
With in no time the instrument got repair, when approached to service centre at hyderabad, they informed that mother board is to be replaced.
We got the instrument after 30 days..
Surprisingly again during the month of october again same problem repeated. As my son in law is at our place vizianagaram (Ap) we approached nearest service point visakhapatnam (55 km away).
We were really fed up with the crowd there at service centre. For more than 3 hours we could not able to approach the service desk.. Hundreds of customers, just pushing each of them. Only one or two counters were on to receive and deliver.
We again went all the way from our city.. On 5.10.2016 and surprisingly again
We were informed that the phone has to be sent to company and may take one month again to get it repaired.
See the plight o[censored]s:
1) contact numbers of visakhapatnam service centre provided are not at all accessible at any day. Either it says the numbers does not exist or not working
2) if we personally go all the way from our place to enquire status, we have to wait for hours to get out turn to enquire
3) on 7.11.16 when i talked to call centre [protected].. I have been given a complaint number [protected] and informed that i will get phone call from the concern within 72 hours.
4) surprisingly till today (Even after 8 days) no phone call was received
5) when i again called the call centre, the concern person coolly informing that they dont know the status and not sure when our instrument will be ready.

This is nothing but playing with customers...
The worst attitude of xiomi india.. Supplying the most inferior quality. Poorest service.. Most irresponsible towards customers.

We strongly insist company to return our amount with sufficient compensation for facing lot and lot of problem by not having mobile note pad which is become a necessary part in our life..

Please do needful in this regard.. Kindly advise us what to do in this regard

K. Prakash
Vice president. The chamber of commerce
Vizianagaram
Mob [protected]