Xiaomi India — product missing

Address:

Dakshina Kannada, Karnataka, 575001

Order ID:[protected] . On receipt of the package i reported that the product was not there in the box, your customer care on the same day asked my to send all the pics of the box and raised a complian. After repeted follow up from my side, your team after 8 days reverting me that the package was intact at the time of delivery. Hence, the complain is closed, . Further, they advised me to speak with the delivery agent. However, I am not able to contact that agent. Further, I asked your people to give me in writing stating that the modile was delivered to me on so on date. I specifially told do not write that the package was delivered. I have not ordered any package, i had ordered a mobile phone which i have not receved.

I have been sending email and call to you people but everytime I am getting same response from your side.

Kindly, guide me and do the needful.