Xiaomi India — re : for see product physically before payment

Address:

Allahabad, Uttar Pradesh, 211008

Dear sir/madam,
I booked a xiaomi redmi note 5 gold (4gb+64gb) thorugh my mi account on 14-mar-2018 on cash on delivery. On 17-mar-2018, my product reached at my destination. While making payment for the product, i just asked delivery boy for physically verification for the product as it's my right as a customer. But delivery boy told me that there is no any provision for these type of verification. Than i told him that i will not make payment unless i see the product. Therefore he returned back that phone. I just want to tell me that is it a good customer service?