Xiaomi India — Received a faulty piece

Address:	Bangalore Urban, Karnataka, 562106
Website:	www.mi.com/in

From,
Rohan arun amrutsagar.
Mumbai.
Order no-[protected].
Old complaint no[protected].
New complaint no-160f21004435.

Sir, i had ordered the redmi note 3 silver 32g mobile on 20 aug and have received the delivery on 21 aug in the afternoon. I was happy with the delivery service but i had received a faulty piece. I kept the phone charging for 2 hrs but the phone did not start. Then, the customer care support told me to go to the service centre. But as it was sunday on 21st the mi service centre were closed on sunday. Today on the 22nd of aug i have visited the mi service centre and they have told me that it is a faulty piece and your mobile will be replaced. Then again the mi call center told me that the mi team will call me in 24hrs to verify and then they will pick up the defective piece from me and then they will deliver me the new handset.
My question is, why this process is taking so much time? And if the mobile is verified at the service centre then why mi has to verify it again? If mi has the policy of bringing into notice the defective piece in 48hrs then why i should not get the mobile in 48hrs?
I request you to please deliver the handset on the day when the mi team comes to pick up my defective handset.
Please do the needful.
Thanking you,
Yours faithfully,
Rohan amrutsagar.