Xiaomi India — Receiving a defective product

Address:	Jaipur, Rajasthan, 302021
Website:	www.mi.com/in/index.html

I have ordered a redmi note 3 32 gb gray mobile phone and i received it on 13 august 2016. I received a defective product so o same day approx 4 pm i mailed to xiaomi india service mail and i received a incident:[protected] no in revert mail. From 14th august 2106 every day i called to customer care and asked about my complain response every time they said same thing "sir i putted your complain o higher priority and you received a call from our side within 24 hr.
Here 7 days passing but no call and no replacement.

Thanks & regards
Kapil