Xiaomi India — Redmi 2 prime brand new defective handset | |||
How Xiaomi has taken me for a ride (an expensive one) After much research I ordered a Redmi 2 Prime from the Mi India website on 1st Nov. I was a little hesitant because I read online that their customer support is one of the worst in the cellphone business. But since I had seen many friends using the phone in China, I decided to go for it. Also, I needed the phone asap so I didn't opt for the discount scheme (500 off Diwali sale) or any other E-com website I was pleasantly surprised when it was shipped and delivered on 3rd Nov. Immediately after opening the box, I found the speakers to be non functional. I.E. no sound of videos/music/ringtones etc. That is when my surprise turned to horror and shock. So, I sent them an email immediately on the 3rd November stating the problem. I received no reply and every single email bounced back., Finally, the next day I was able to get through to the helpline number after trying atleast 70-80 times. The call center employee, Ms. Shivani, directed me to do various hardware tests and concluded I had to go to the service center.(Complaint No. 707815) My wife had to skip work and had to travel to the call center and spend 4-5 hours commuting and waiting in line. The gave me a copy of the work order which I had to scan and email them to get a replacement. Again every single email bounced back. That's when I got miffed. I facebooked and tweeted Manu Kumar Jain, Xiaomi India and every single Xiaomi person I thought would help. No replies!! Then I called up the call center on 7th Nov and they said we will email you with details about the replacement. Still nothing!! So, this is what i felt happened here. Xiaomi, for blocking my order in the higher price category, immediately ships me a faulty phone. Their "policy" only guarantees a replacement if there is a complaint within 10 days. So, now they are sitting pretty with my money and I am sitting furious with a phone that I can't use. Taking into account the time and costs I spent emailing/writing/calling these guys and my wife skipping work, travelling and wasting a day, I would not recommend anyone to buy a Xiaomi product. You would be better off going for a better, more well known brand. Because If its Xiaomi, its all BUYER BEWARE! Was this information helpful? | |||
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