Xiaomi India — Redmi 2 prime generic issue - camera not working motherboard replacement

Address:	560103
Website:	www.mi.com/in

I have submitted my xiaomi redmi2 prime, 16 gb to ‘hcl a vadodara (gujarat) mi authorized service center’. the problem is ‘rear and front camera are not working’ the issue is generic & manufacturing defect it happens even by using the phone normally (not by any accident or ruf[censored]se) and almost with all phones of this modal since i have seen large numbers of same complaints walk-in during my visit as well as large number of same complaints already pending with the service center to be resolved.

As per service center the resolution is to ‘change the motherboard’ but they are unable to resolve, as per them they are not receiving the parts from the company itself from last 6 months. when i asked for the time of resolution, they said “it would take 2 months, 6 months or one year also” as they are not receiving the parts at all. this is not at all acceptable answer.
And even after resolving the problem there are high chances of reoccurring the same problem since there is a manufacturing defect and can repeat again even with normal use of phone so there is no point of resolving the problem.

When i called customer care[protected], i had even more pathetic experience - they don’t have any information based on the jobsheet/ order # which was generated by submitting the phone at service center they just said “we will escalate the problem to concern department and we can’t give you the exact date of resolution of the problem”. seems these products and people are just useless after sales and services.

It has not been even a year of buying the phone and i am facing such serious problems with the phone. i want my money back or replace the phone with different model of equivalent configurations. since there is a manufacturing defect with model (xiaomi redmi2 prime).

Request you to look into at top most priority and provide your kind support to get the resolution at earliest.