Xiaomi India — Redmi 3s prime gold 32g

Address:	411018
Website:	www.mi.com

Hello,
I am virpaksh mahant, purchased redmi 3s prime gold 32gb phone from mi site on 14sept16.

I have a complaint regarding its functioning, since the day i purchased it, it is functioning very slow, please note i have not downloaded any new application. Then i updated the mobile in mi updater; for 2-3 days it was functioning normal.

But after that again it started functioning very slow. To open any app or window its taking 3-4 secs of time, when i compared my phones functioning with my friends redmi 3s prime i could feel the difference. Many times camera is not opening. Using of this mobile giving me mental harassment as it is slow and getting hanged always,

I tried calling customer care no. [protected], its always shows as busy.
Also sent an email on service.[protected]@mi.com 3-4 times, i got non delivery reply.
I would prefer to go for replacement of phone, please suggest me the way forward.

Invoce no.:[protected]
Order no: -[protected]