Xiaomi India — Redmi 3s prime mobile phone

Address:	Bangalore, Karnataka, 560103
Website:	www.mi.com

I purchased redmi 3s prime mobile handset from xiaomi's site " mi.com " order no. " Mi Order # [protected] for Rs.8999.00 on 9th august 2016 And I received handset on 13th of august 2016.
But there was speaker issue in the handset. When I called their toll free no. [protected] . They asked me to do a diagnosis on the call only and when they satisfied that there is really a issue in speaker and they were confirmed that the speaker is no working they submitted my complain with complain no. "[protected] " they asked me to keep my handset packed and ready on 19th august 2016 it was too be picked by then they even called me and said that you ll get your new handset in 4-5 days. Since that time only they have not even picked my handset up and not even sent me any new handset I called them many times they asked me to wait time and again and now I'm tired of waiting now I can't wait any more plz do something.