Xiaomi India — Redmi 3S Prime - Poor Customer Support Srvice

Address:

160062

Tejinder Pal Singh Sethi wrote:
I bought & recieved a Redmi 3S Prime on 10 Oct-16 everything was working fine till 24 Dec. On 25 Dec morning I was recieving whatsup messages but I could not open them & even I could not pick any incoming calls. After resrarting the power the problem was not solved & display was not working, being Sunday on 25-Dec, I approached service centre on 26-Dec, they told me that software updation was required but after sometime they told me that display was not working due to moisture inside which damage the board & display asking to pay Rs 7200 for its repair. I asked them there was no any damage or dent and even no any water mist but they could not answered. I asked them if board was damaged how it is possible to recieving notifications of whatsup, mails & miss calls but they could not gave proper reply & were unable to resolve & diagnose what the issue is just simply saying that it is out of warranty while it is in warranty period & when I refused to pay Rs 7200/ for its repair & even they charged me Rs 180 as a Inspection charges & then they handover me my faulty handset. This is ridiculous & cheating/looting the customer without resolving the issue in warranty period. I cannot expect such type of drama from Redmi...
It is requested to resolve my issue at the earliest.