Xiaomi India — Redmi 3s replacement.. worst service

Address:	Bangalore, Karnataka
Website:	mobile.mi.com/in

My biggest mistake was that i bought the phone from MI website.
On the name of replacement they are asking me to wait for like 8-10 days but ihas been 20 days from the day i have shipped the mobile in replacement at requested address . MI BELIEVE IN CUSTOMER HARRASMENT. MOREOVER THEY HAVE NOT CALL THE CUSTOMER REGARDING THE ACTION BEING TAKEN ON RESOLVING THE COMPLAINT. I HAVE BEEN EMAILING AND CONTACTING THEM AND ASKJNG ABOUT THE CURRENT STATUS BUT THEY HAVE NOT TELL ME ANYTHING TILL DATE . MY COMPAIN WAS REGISTERED IN OCTOBER AND TILL DATE IT HAS NOT BEEN RESOLVED
COMPLAINT NO. WAS[protected]