[Resolved]  Xiaomi India — redmi 7a---hassle-free replacement 10-day easy replacement

As per the previous 2 complaints, (OVERHEATING AND NETWORK SIGNAL ISSUE ) today I had received a call at 2.30 pm from mi service engineer[[protected]].. and the concerned person had called me and had told me to submit the phone and its accessories in the service center in order to make the replacement REQUEST ..according to the respected instructions I came today to the service center to submit the phone and it's accessories as per your instruction, BUT THEY WERE NOT ACCEPTING THE PHONE TO MAKE THE REPLACEMENT REQUEST BECAUSE THEY NEEDED DOCUMENTS FROM YOUR SIDE AS THEY ARE AFRAID TO DO.T
Then I had called the mi customer care and I had spoken about the same.. .now what SHE say is that SHE would repair the phone if there is any issue, within a period of 3 days AND SHE WAS NOT EVEN AGREEING WITH THE REPLACEMENT AND SHE EVEN ADDED THAT I WOULD NOT AVAIL A REPLACEMENT
Why are you making the customers a fool?
Now you are sending me to the service center for the 2nd time ...what wrong did I commit before you? .

why are you playing games out of nowhere..IF YOU DONT WANT TO GIVE ME A REPLACEMENT THEN DONT ...but please try to understand that the customers are not fools that you could play with
SIR THEN COULD YOU PLEASE TELL ME THE MEANING OF AN HASSLE-FREE REPLACEMENT does it mean that you ARE HARASSING THE CUSTOMER?
Still, If you are deciding to give me a replacement KINDLY SEND THE MAIL TO ME OR TO THE SERVICE CENTER IN COCHIN
Because without the documents the service center will not accept the PHONE FOR MAKING THE REPLACEMENT REQUEST
I BEG YOU MY PARDON TO NOT TO HARASS ME WITH THIS DRAMA...