Xiaomi India — Redmi K20 Pro ( 6GB Ram 128 GB HDD)

Address:

Devara Beesana Halli, Bengaluru, 560103, Karnataka, India Xiaomi Technologies India Pvt Ltd, Address

Description of issue:
I gave my K20 pro smartphone for repair on November 27 2021 to one of the genuine MI(Xiaomi) service center at Kottayam, Kerala, as its display got damaged. After almost one month( I had raised many complaints and reminders during this time for the delay ) they informed me that Xiaomi is not manufacturing any spare parts for this particular phone and informed me they'll give Mi note 10 pro( a low spec phone comparatively) .
All my data and work related stuff are still in my k20 pro phone and I asked them its not fair to replace an almost one year old phone with a low spec note 10 phone. But when they confirmed they don't have any spare parts for k20 pro, I had to agree with then to accept Mi note 10 phone.
But even when I was ok with this replacement they made me wait another 3 weeks and asked me if I'm ok with another k20 pro as replacement. I said I'm okay with a new k20 pro . Again after making me wait another one month ( I had raised many complaints and reminders during this time for the delay ) they are now telling me that they will only give MI note 9, which is a very old phone and with very low specifications and also I have to give them 9800 rupees to get it.

First of all, Xiaomi is not manufacturing spare parts and not giving proper services to their recently released smart phones.
Second, they made me wait almost 4 months and I still have not received any replacement and resolution yet.
Third, they are forcing the customers with very old, very low spec mobiles and also customers have to pay extra money, effort and time to get any response from them .
Fourth, even after creating so many complaint requests and reminders on this issue, customer hasn't receive any effective solution other than feeling cheated.

Desirable resolution :
Xiaomi to provide either Mi note 10 pro ( 6gb ram 128 Gb HDD )
or K20 pro (6gb ram 128 Gb HDD) as soon as possible also a compensation of Rs. 50000 for making the customer wait for almost 4 months and for the loss of customer's very valuable, priceless and confidential data in my current K20 pro, just because Xiaomi is not manufacturing its spare parts. Also customer has lost connections with lots of clients and businesses, as all such details are in the damaged phone which is still in the service center.

More Info ;
Xiaomi Service create date :[protected]
Service center : Pulickal trade center Kottayam -Radiant
IMEI of damaged phone : [protected]

Regards,
Jithin