Xiaomi India — Redmi node3 not replacing

Oct 03, 2016

Updated by HarishSiroula Hi

this mail is regarding replacement of product redmi node3.

I had ordered on 8 sep2016 and received on 12 sep2016. [Order ID: [protected]]

but product was defective (was not getting switched on). Complain ID[protected]

I have registered complain for the replacement on 13 sep.I also

visited MI service center @marathli surveCenter bangaluru on 13 sep and register the complaint on the same day.

after two days I got call from your side but could not pick your call (CELL PHONE IS NOT ALLOWED IN MY OFFICE).After my office hours I tried to callback but number was invalid then on the same day I updated my number [[protected]].

After 2 days I got call on my old number[[protected]] even though I have updated my other number .I didn’t get any call on my new number.

then imdetliy I contacted to your customer service and they ensure me for the replacement on urgent basis but I didn’t get any notification from your end.

on 21sep i got mail regarding cancellation.

After this again I registered complain . ID:[protected]

I want to know why it was canceled.

I have few concerns :.

1) is this my mistake you delivered me defective product?

2) did I paid full amount of many at the time of delivery or not?

3) did I not rise the complaint within 10 days?

4) did I not update my contact number?

I want to know the answers for my above questions.

and at this time of point I am not interested to use you product and your services.

I want refund amount within 24 hours.


I will file the complaint against you. honestly I don’t want any kind of trouble but if this is only one solution I will definitely register complain in consumer code.

find the attachment i have attached Invoice.

contact me on any off three number:
[protected]
[protected]
[protected]

Harish siraula

Oct 05, 2016

Updated by HarishSiroula This mail is regarding replacement of product redmi node3.

I had ordered on 8 sep2016 and received on 12 sep2016. [Order ID: [protected]]

but product was defective (was not getting switched on). Complain ID[protected]

I have registered complain for the replacement on 13 sep.I also

visited MI service center @marathli surveCenter bangaluru on 13 sep and register the complaint on the same day.

after two days I got call from your side but could not pick your call (CELL PHONE IS NOT ALLOWED IN MY OFFICE).After my office hours I tried to callback but number was invalid then on the same day I updated my number [[protected]].

After 2 days I got call on my old number[[protected]] even though I have updated my other number .I didn’t get any call on my new number.

then imdetliy I contacted to your customer service and they ensure me for the replacement on urgent basis but I didn’t get any notification from your end.

on 21sep i got mail regarding cancellation.

After this again I registered complain . ID:[protected]

I want to know why it was canceled.

now no one responding me.