Xiaomi India — Redmi note 3 32gb gold

Most awaited mobile redmi note 3, after receiving mobile on dated 04.06.2016
Giving problem related hanging issue even using like whats app, facebook etc.

Regarding this issue i spoke to mi customer care on dated 08.06.2016 for replacementof mobile (He is not accepted my replacement request) he told to update with new version (Already updated) and local format the mobile but problem is not solved and new problem come related to heating the phone.

Again i called on dated 12.06.2016 for replacement of my mobile, he accepted my request but i didnt get any conformation call within 24 hrs, again i called on 13.06.2016 evening regarding the replacement conformation call, mi executive told me i will get call within 24 hrs.
I was waited for 24 hrs but didnt get any call from mi and on 14.06.2016
I got mail from mi mentioning that my replacement request has been canlcelled due to unable to reach on your registered no.

Now they are telling replacement is not possible due to expiry of replacement days within that is 10 days. (Even i was fallowing mi customer 5 days i received mobile).

Now situation mobile is gifted to my uncle he is steying in village and mi nearest sevice centre is in hyderabad which is 300 km from my village.
For my uncle not possible to go to hyderabad and repair the mobile, for this i have to pay aroung 2500rs which is not possible.

I request to mi to replacement of my mobile asap

The details of my email with mi for your reference.


Subject: re: hanging, heating issue - redmi note 3 [incident:[protected]]
From: "vijay kabaliye" wed, 15 jun '16 4:21p
To: "xiaomi india customer services" and others
View blocked images

Today morning i spoke to mi senior person regarding the replacement of mobile he told me replacement request has been generated, today i will get conformation call, yet i didn't get any call from mi.
My alternative no. Updated to mi is 9951xxxxxx.


Thanks & regards,


Vijaykumar kabaliye


Sent from rediffmailng on android


From: "xiaomi india customer services"
Sent: wed, 15 jun 2016 11:01:04
To: vijay. [protected]@rediffmail.com
Subject: hanging, heating issue - redmi note 3 [incident:[protected]]


Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Hanging, heating issue - redmi note 3

Response by email (Tarun kanti) (06/15/2016 11:00 am)
Hello vijay,

Greetings from mi india. My name is tarun.

I understand your concern regarding the replacement of your redmi note 3 device pertaining to the order number: [protected].

I apologize for the inconvenience caused to you in this regard and i will surely assist you with your concern.

I would like to inform you that we have escalated the issue to the concerned team in order to receive an update on the same. I kindly request you to allow us some time to revert with an update.

I want you to know that we will do our very best to continue to meet your needs.

I appreciate your interest for xiaomi products. Please get back to us incase you have any further query. We would be happy to help you.

Regards,
Tarun
Mi india customer support
Website: www.mi.com/in
Facebook:https://www.facebook.com/xiaomiindia/
Web chat service:http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (Vijay kabaliye kabaliye) (06/14/2016 10:05 pm)
How this is possible
My first call for replacement request was on 12 june 2016 and request no. Was 1846714, your executive told me you will get confirmation call from mi. Even after 24 hrs i didn't get call from any your executive, again i called on13 jun 2016 evening 17:45 regarding the same.
Now your saying my replacement request is cancelled.?
I don't know the reason.
Presently the phone is not working properly and i want new phone.
Consider this mail as confirmation mail proceed for replacement procedure.


Thanks & regards,


Vijaykumar kabaliye


Sent from rediffmailng on android


From: mi india