Xiaomi India — Redmi note 3 bad after sales service

Address:	560103
Website:	www.mi.com/in

Those who are reading please dont buy XIAOMI Phone their after sale service is worse no word to explain My service request ID is JS[protected]
Device submitted date is 22 July 2016
today is 24th August 2016 Still they are not providing any update regarding status

read what chat service is saying

Live Assistance
Chat
Status: Connected
Giridhar (Listening)
Giridhar: Hi, my name is Giridhar. How may I help you?
Sandeep Sharma: hello
Giridhar: Hello, a very good morning. How may I assist you today?
Sandeep Sharma: I am suppose to get call from xiaomi representative regarding job sheet no JS[protected]
Giridhar: I understand that you have raised an complaint under reference number[protected].
Giridhar: I am sure you are looking forward to getting the issue fixed and I will assist you with your query.
Giridhar: I would like to keep you informed that the issue has been escalated and our team is working on the same.
Giridhar: Request you to kindly wait our team will get back to you on this at the earliest.
Sandeep Sharma: your team is not working I dont believe
Sandeep Sharma: Your company is CHINESE fraud
Giridhar: I understand there is a delay on this, I would intimate the team to call you back soon on this with the resolution.
Sandeep Sharma: No I want result today its already more than one month
Giridhar: Sure Sandeep, I would intimate the team to call you back, please wait you would be getting call back from our team.
Sandeep Sharma: You dont have any team you are only consuming warranty period by taking too much time to fix minor problem this is your business strategy to take indian money to china
Giridhar: I am sorry for the same please wait I would arrange call back for you soon.
Sandeep Sharma: I want resolution today keep your phone I want my money back
Giridhar: I will intimate the team please wait you will get call back soon and they would communicate further information.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: Yes arrange cashback
Giridhar: I am sorry we do not have any refund policy.
Sandeep Sharma: than exchange
Giridhar: Please wait team will call back and let you know further inforrmation.
Sandeep Sharma: You dont have any team service center is saying xiaomi take 3 months to repair one phone I want my money back
Giridhar: I have communicated the information for you. So you are requested to kindly wait for the call back from our team. I would intimate the team to call you back and provide the resolution for you.
Giridhar: I have provided the information from my end please let me know if you want any other information from my end.
Sandeep Sharma: I am waiting since 22nd July 2016 now I dont want to wait any more
Giridhar: I understand there is a delay in regarding your issue raised. I would right away intimate the higher authority on this and would ask to get back to you with the resolution.
Giridhar: You are requested to wait for the same I would intimate the authorities on this.
Sandeep Sharma: than provide me the contact of your higher authority I contact tam myself they may not have balance in their mobile that is why they are not calling afterall all XIAOMI is fraud
Giridhar: I am sorry we do not have such information, you are requested to wait for the call back.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: does XIAOMI has any seriousness towards its customer this is my 4th or 5 chat
Giridhar: Are we connected?
Giridhar: I understand Sandeep, that is the reason I am forwarding the concern to higher authorities to get the issue fixed for you.
Giridhar: Hence you are requested to wait I would take up your issue and get the issue resolved for you.
Sandeep Sharma: you dont have any higher authorities
Giridhar: I am sorry I would not be able to help you any further on this.
Giridhar: Is there anything else that I can help you with?
Sandeep Sharma: than who can
Giridhar: I have told I would intimate the team for call back.
Giridhar: If your raising the same concern this would not solve your issue.
Sandeep Sharma: Clearly written on your warranty policy if XIAOMI is unable to repair than customer would get refund or now phone dont you know about this
Giridhar: You are requested to wait for the call back arranged from my end to get your issue resolved.
Giridhar: I would not be able to take any decision on this as it is already escalated.
Sandeep Sharma: I am wasting time with you (please call back woithin one hour I dont want to waste my time and money ) I am forwarding Job sheet and all chat and voice call recording to national television.
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