Xiaomi India — Redmi Note 3 Battery Issue

Address:	Pune, Maharashtra, 411057
Website:	www.mi.com/in

Hi,

I bought Redmi note 3 32GB on 7th April, 2016
By Aug-16, I started noticing that screen frame started to come out from the back metal body, I ignored it for a month but it grew more and handset became unable to use. So I took it to service centre on 29th Sept-16.
This is what they did - they took the set inside their room and came out within 5 minutes and said phone's battery has damaged and it will not be covered under warranty.
Note - it is just been 5 months I bought this phone and battery comes with 6 months of warranty.
I asked the reason why, they responded with nothing rigid and asked me to call Xiaomi's toll free number and explain them and if they allow, they will cover it under warranty, so I called toll free number, a representative named Sopan answered. He was not at all understanding my concern and kept on telling me to co-ordinate with service centre only. (This is [censored] as service centre told me to talk and on call people asked me to talk to service centre guys)
They are asking me to pay around 1k to replace the battery.

I feel cheated here because -
The phone comes with a sealed battery with metal back unibody on the backside so there is no way I can access the battery or do something to damage it
My phone hasn't taken any physical damage at all that may damage the battery
My phone hasn't taken any water spill too that may damage the battery
They never gave me a satisfying reason for why its not covered under warranty
I contacted their chat support, they too did not log a ticket at all and asked me to co-ordinate with service centre

The battery resides at the very center of the phone and phone is sealed packed, so lets say even if I try to do any liquid damage, how can I only affect the battery of the phone without damaging other components of the phone.

Need help against this... This is not right.

Job sheet # WXIN[protected]
Service Center - Shivaji Nagar, Pune, Maharashtra

Regards,
Aman Singh