Xiaomi India — Redmi note 3 display complaint

Address:

Thrissur, Kerala, 680503

Sir,

I purchased my redmi note 3 last july 2016. I had sky high expectations on the performance and to be honest it was highly performing upto my expectation level. Very soon display had a colour change of yellow and start spreading in the top left corner. Since it was not disturbing my day to day phone activities i didnt bother. Couple of weeks ago dispaly started hanging up, taking photos as its own like abnormal things started happening and i went to service center at thrissur, kearala which is nearest to me. It was around 2 weeks back.

They checked my phone and said it has a display problem they will replace it free of cost. They said they dont have the display in stock and will contact you in a week. By that time my phone was unusable and could not do a single function properly. I patiently waited and i got a call from them two days ago saying that display stock has arrived. Unfortunately yesterday something dropped on my phone display and it broke. Today when i went to the service center they are refusing to do free of cost as it is broken.

I told them when i came and checked last time, you had agreed the fact that display is complaint and now they have a reason to charge me. What kind of ethics is this? I am supposed to get it free of cost two weeks ago and just because u didnt have the stock, i had to wait and now it has been picturing like it is complete customer fault and to be paid for the service.

Please explain..