SUB: PROBLEM WITH MY NEW REDMI NOTE 3
To whom it may concern:
Dear Sir/Madam, my name is Don Joseph and I am an engineering student. Four months back (June 3, 2016) I bought a new Redmi Note 3 from "flipkart.com".After two months the phone starts to act abnormally .It reboot by itself every five minutes. I contacted with your authorised service center and they told me that it is the problem with software .So they reinstalled the software, but the phone again starts to reboot by itself.They reinstalled the software.The very next day the phone stops working. I again went to service center .This time they told me that it is the problem with ''board'' and for rectification it would take some time .So submitted my phone at your service center on 12 -september -2016 (Jobsheet No. JS[protected]) .They told me that the expected return date is 20 -september -2016, but it may take up to 45 days . Even after 45 days I have not got my phone back .Then I called to your toll free number ([protected]) on 27 -october 2016 and told them the problem and about the delay.Xiaomi agent assured me that they will call me back within 48 hours with the reason for delay .But that call was not made .I made another call on 29-october-2016 and told them the same thing .This time they told me that they will provide the details on or before 2-november-2016.But that response was also not done .
I hope you understand my situation, after purchasing a new pone for Rs:11999 the phone crashed after two months usage(which had a 1 year warrenty).Actually I had used the phone only for 2 months and the phone had been with you for the next 2 months.With no replay from your side and no specific date on which the phone will be returned.
So I don't know what to do now and I am writting this hopping to get a replay.I am not expecting this kind of a service from a big fish like Xaomi.I am a great fan of Xiaomi and I don't think this is the way Xiaomi treat it's fans.Even now, if I am not getting a suitable replay I am planning to file a case against ''xiaomi india'' at consumer fed.The details of my Redmi Note 3 is being attached below.
Sincerely
DON JOSEPH
Flipkart
Order ID : OD[protected]
Order date: 03-june -2016
Invoice date : 07-June -2016
VAT/TIN: [protected]
Service Tax #: AAACW8725FSD001
Xiaomi
Redmi Note 3
IMEI/Serial No : [protected], [protected]
Xiaomi Service Center
Jobsheet No. JS[protected]
Doctor Fone Services
2nd Floor, Mulavana Buildings, G.S Road, Kottayam, Kerala -686001 Was this information helpful? | 
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