Xiaomi India — Redmi note 3, multiple service request

Address:	560017
Website:	www.mi.com/inwww.mi.com/in

Job sheet number - wxin[protected]

This is regarding my redmi note 3 phone which has been given to the indiranagar, just after the 4 months o[censored]se, at indiranagar, bangalore service center on 17th oct 2016. i am not getting any proper response the mi support team, that why it has not been repaired within the said timeline. it has been promised that the phone will get repair in 10 days but still my phone has not been repaired.

I have raised so many service request but no one bothers to take care of it.

Below are the service request details:

[protected] this has been closed saying that, i am not able to contact service center. but in fact, i raised this service request on the day i visited the service center. i submitted my phone and got the job sheet at 17th oct. 12:54:48 hrs., after that i raised a service request at 2:00 pm to make him aware that my phone should get repair within the time they made me assured about it, and this request has been closed saying that "i am not able to contact service center"

[protected] this service request has been raised on 24th oct. after when i visited the service center and they said the parts is still not available. i have been promised that i will get call back within 24 to 48 hours from the backend team. they confirmed me on that day that they will escalate the issue but still never received call back from the back end team.

[protected] on 28th same service request, this time they said they have escalated with priority and will get call back. i spoke with supervisor ankush, he promised me that he will research my case and will provide an update within 12 to 24 hour. no response from anyone, again i called today on 29th still they say you will get call back