Xiaomi India — Redmi note 3 phone

Address:	Bangalore, Karnataka, 560032
Website:	mi.com

Please beware of purchasing anything on mi.com. I placed an item for a Redmi note 3 phone for my mother in Bangalore and she received a damaged, scratched product. The phone did not look like a new phone and probably was a used or refurbished item. I was asked to send in photos of the phone, the front and back of the box, and the outer packaging. After sending all these photos, we are still waiting after 4 days for someone to schedule a pick-up of the damaged phone. Every time we call or communicate with customer service via online chat, they keep telling us to wait. This is the worst customer service experience.