Xiaomi India — Redmi Note 3 Service Unusual Delay

Address:

700026

I purchased a Redmi Note 3 16gb phone on 7th August, 2016. As the very next day its sim slot appeared to be not working properly. So, I contacted the retailer and he redirected me to the company's service centre. On 9th Aug, 2016 I went to the company's authorised exclusive service centre at
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, Andul Raj Road, near Hazra Crossing, behind Jatindas Park Metro Station, Kolkata - 700026. They kept the phone and told me when the phone will be ready, they'll let me inform over phone. But, till date no such call arrived from them and moreover when I contacted them, every time they keep saying that it will take another 10 days. Till now, I have not received my phone and they should have replaced it as per warranty but they refused to provide a new handset.