Hi tean,
With lot of happiness, excitement and with utmost difficulty in financial crisis and booking time, i bought redmi note 3 device in ur website. First of all i would like to say about the courier which u sent was really not satisfactory.. Packing of box was not at all good. There was no protection.
Secondly, the main point i would like to raise is abt the device. I am unable to hard reset the device. We had put the pattern lock for the device and we very well know the pattern, but the device is not accepting the pattern and initially it was reflecting to try again the pattern after 2 mins, 4 mins, if the pattern was wrong. Then gradually it went upto 30 mins. And now it says 120 mins, which is 2 hours. We have been trying it from yesterday since we got the device. We tried reaching ur experts yesterday and today. We did as described by them. They had said us to power off tje device and hold the volume up button and power button. And it will show us the language setting, etc. But it did not show like that to us. There came a phone clip art with the charger symbol, and nothing else pertains. Wen we tried to reach the service center, they say it is an os problem. I dont understand how the os will be corrupted without even using for a while. I seriously need an solution for this and i need a replacement of the device at the earliest. Hope u would safeguard the name and the support of the company name which u havw gained. This reputation and demand of products are all because of valuable customers like us. Hope u would act and do the needful accordingly as per customer satisfaction. Waiting to hear from your team at the earliest. I requeat youvto take this case on priority and do the needful. Thanks in advance. My mobile number is [protected].
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