Xiaomi India — Redmi note 4 damaged product

Address:	Sirsa, Haryana, 125055
Website:	Www.mi.com

Hello this is nikhil i have ordered an redmi note 4 (2gb 32gb) as on 2 feb and got it on 5 feb at my adress but when i opened the box the mobile screen is cracked so i call coustmer care regarding my defective piece so they told me to click snapshots of the mobile..
So i had clicked and send it to service.[protected]@xiaomi.com so i waited soo much..
They called me on 16 feb and said me to dilever thier defective peics to thier mi ware house..
So i paid courier charges by my own and courier it...
Then the product is dielverd at 24 feb..
And today is 3 march
They haven't called me one time that the product is dielverd and what is the procedure..
And when i call they say sir please wait some days we will call you...
The xioami service is really pathetic...
Can't expected from xiaomi...