Xiaomi India — redmi note 4 mobile not start in 24 hours

Website:

m.buy.mi.com/in/user

I purchased note 4 64gb on 12 october 2017. Delivery received on 17.00 time. Very next day dt.[protected]. Mobile suddenly not work as well as i can't charge. I complaint on customer care two time around time 19.00 and 21.15. Representative of company give me 1 reference no. But they can't register complaint due to terms and conditions is job sheet must be necessary. So next day dt.[protected]. I go to local service station (Which address provided by representative on[protected] i standing in que approx 1 hour. After their process of checking mobile. They issue job sheet. Immediately i send scan copy of invoice and job sheet to registered email of company. On 14th to till date their representative told me that our team will call you and they decide replacement policy. I continued call on customer care no. But result zero. And i have not received any call from company. I don't know why i suffering, why i have to call on customer care. What is my mistake? Pay full amount is my mistake?. No body are responsible person? My order id: [protected]. My customer care complaint no. Is[protected]. When i have received this mobile the price of ra. 10999.00 and before delivery mi offered on big bazar (8, 999.00 with exchange and without exchange 9, 999.00) really i have net 2, 000 loss as well as i can't give gift to my daughter. Because her birthday on[protected]. And also i can't afford rs.2000 loss as well as mentally haresment.