Xiaomi India — redmi note 4, smoke and burnt

Address:	Bangalore, Karnataka, 560021
Website:	Google

I purchased my mi note 4 on 2-2-2017, recently my phone was into extreme heat and found some smell and within minutes they phone was high on smoke and the screen poped and was burnt internally i had contacted mi customer service on[protected] and they asked me to send the pictures of the burnt phone and finally visited the service centre they again took the pics and later after 2days said that they would give me 50% discount for the new phone and i did not agree with that later they said 60% finally they confirmed no discount also nothing can be done, the reason said by them is (The phone is second handed, and the phone battery is damaged from the customer cid),
I have taken the phone from the mi authorised store hence they won't sell seconds phone, why should i remove the phone when i didn't have a single problem with the phone from the date i purchased, till the phone got burnt, if the battery is tampered how would the back panel burn,
Before 4 or 5 mnts i had visited mi store in rajajinagar towards west of chord road to exchange my adaptor i enquired abt the heating issue the lady replied it's common in all mi phone while charging, i'm even ready to provide the proof anywhere, so even the (Sterling technologies 1st block 1st floor, opposite to navrang theatre) mr, r. Elango was very much helpful to provide me information from mi, he connected me a call to his superior he blackmailed me saying if i call media he would get rowdy support to deal with my case i dono if mi is selling mobile phones or doing rowdyzim, my complaint i'd is[protected] my job sheet number is (Wxin[protected]
I'm posting here to create an awareness of the blackmail done, mi doesn't help customer the phone heating issue is of mi problem and it's there duty to help customer, i have the voice recording too with me so please help me on whom to complain and if any death occurred of my life mi is responsible i repeat mi is responsible for my death