Xiaomi India — redmi note 5 pro - defective piece

Hi,

I have brought REDMI note 5 Pro, Just two months back.

Complaint No. WOIN[protected].

Just Two Month later, now this handset facing issue, these are following.

1.Frequently showing Silent Mode window.
2.Volume & Power Key are not working.
3.Auto Operate Volume Keys.
4.Due to this not able to shut down screen, effects on battery.

Since, I am facing this issue last three weeks. Same I was shown to MI service center first time to Chembur branch. Technical guys Reassemble the keys, again it shows same issue.. I have visit second time to your same service center just one day later. Service center technical guys denied to given Service Records documents after convincing also. He says that he has change the Volume Keys. Again issues not solved after this third time when I was called him, he told me to visit Ghatkoper Vcare Service Center. But he not given a proper solutions.

When he understood that he not able to solve this issue he just transfer his responsibility to other without care of customer. I have not expected this type of service from MI.

Now Fourth time I have visited to Ghatkoper V Care Branch, he has now change the entire display of mobile...Again handset is showing same issue..

Why your technical guys are not able solve this issues? All Service centers are doing only experiments on handset.

Now..again i am facing the the same issue...

This is the way you are serving customer and manufacturing defective products.I am not happy to you are service and product.

It's is now too much...This piece is defective and I need a full money refund...I don't want to repair this piece anymore ...

Awaiting for your positive revert on above request.

Your Unhappy Customer
Rajesh