Xiaomi India — redmi note 5 pro issue

Address:400101
Website:www.mi.com/in/service

My phone got switched off automatically while watching a video. I visited the mi service center in kandivali (E) the next day. They made we wait for 1 hour and took my details. As my phone is in warranty, they came up with issue of liquid glitch and told it will not be under warranty and i had to pay charges. Though my phone dint interact with water, i asked them the amount. They asked me to pay rs. 7, 840. (More than 50% of my phone value)
I asked them to return my phone and i am not willing to pay the amount, so they started negotiating on the amount. I feel i am being cheated as my phone is in warranty and should be repaired free of cost.
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My order id is [protected] i had placed prepaid order of mi note5 pro on 24.10.2018 from mi store, order has been cancelled without my information, I'm suffering for my refund last 29 days, still refund not done.

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