Xiaomi India — redmi note 7 pro and case cover

Address:

New Delhi, Delhi, 110092

Dear sir,

I have ordered one redmi note 7 pro and one case cover online from "mi.com". I have offered my old mobile phone against this order for which company has given me credit for rs.4400. I have paid net of rs. 12, 948. While delivering product on 7th july 2019, the delivery person didn't take my phone under exchange and taken back the new phone with him. He told me that once phone reached the warehouse you will get the refund. After no information on xiaomi website, after 3 days i called customer care number and customer care executive said it will take another 2-3 days. The after 3 days the status has got change to lost item on mi.com. I had kept mailed them on a continuous basis but they kept telling me to wait wait and wait. On 16th july 2019 they told me that they have processed the refund but didn't tell the refund reference number and they told that with in 8-10 days you will get refund, now 10 days has passed and there is no communication on refund. I request you to please help me to get my refund with interest of 20 days i have lost. Its been more than 10 days and no refund granted, no communication over call received from the company. The so renowned and no.1 company doing such a fraud. Kindly help me to get my refund.

I am following up very badly, its been almost a month and company's team just replying we are following up we are following up.

My order number is[protected].

Complaint id is woin[protected].